“The lived experience of patients and what matters to them is essential in guiding, planning and decision-making in the Kootenay Boundary health system. The PACC works in collaboration with health care partners, sharing ideas and providing recommendations to help shape improvements to patient experience and care delivery.”

Maria Klement, PACC Co-Chair

“PACC participation is inclusive and open to all residents of the region.  We need more voices from First Nations and rural and remote communities.  Everyone is warmly welcomed to learn more and help the PACC provide a stronger patient voice on health care.”

Leora Gesser, PACC Co-Chair

“Culturally responsive person centred service is essential in the delivery of health care supports and programs. Person centred services actively seek patients’ views in all aspects of health care. Culturally responsive services require providers to understand the importance of culture through asking people what they need for support and treating individuals as the experts of their lives. The only way to achieve culturally safe and relevant services is through actively soliciting and valuing the patient voices.”

 Bart Knudsgaard, CSC Co-Chair

“The CSC values its collaboration with patient partners.  The reason all of us do our work is for patients, and patients need to have a voice in our discussions about health care.  Patient engagement is important and valuable work”.  

Dr. David Merry, Local Family Physician & CSC Co-Chair

“We must bring the patient voice to the forefront of our work if we are to transform our current system of care into a patient and family-centred system that represents the people we serve and provides the best possible outcomes. We must listen to the patient experience to make the decisions that will transform health care.”

Suzanne Lee, Interior Health Director – Clinical Operations Boundary, Primary Care Lead KB & CSC Co-Chair